Should You Get Your IT-Problems Fixed Or Prevent Them From Happening?

    • There are two basic ways of fixing your IT-problems:
      • Fix problems when they arise. (Break/Fix)
      • Prevent problems from happening in the first place. (Managed IT)

Which one do you prefer? 

Break/Fix and Managed IT services play vital roles in the world of IT business support. Small to medium-sized businesses in particular face the choice of picking between break/fix and managed IT.

They both share the goal of addressing key IT concerns such as system repairs, installations and upgrades across hardware, software and networking platforms. Both resolve issues quickly and compliantly. Yet there are fundamental differences between how Break/fix and Managed IT services perform these functions as well as what clients can realistically expect when working with each.

 

         What Are Break/Fix IT Services?

As the name implies, break/fix IT services only interact with your business when IT problems strike. Break/fix vendors send a professional IT technician to your location to analyze and determine system issues, then provide on-premise remedies. Businesses are charged for the services rendered during their appointment. Break/fix IT services do not carry contracts or subscriptions with ongoing fees built into them. Break/fix technicians charge by the hour. They may also charge for initial or post-servicing consultation plus specialty tools and parts needed to fix software or hardware.

         What Are Managed IT Services?

Managed IT services are outsourced third-party service providers that assume shared responsibility for a company’s entire IT ecosystem.Rather than opt for situational assistance, managed IT creates a holistic, ongoing relationship between a company and the IT service provider. MSPs predominantly work off-premise, using their own network of systems and trained personnel to actively monitor and address IT problems as they’re identified — which is often well before they become system failures back at the buyer’s place of business.

Managed IT service providers establish service level agreement (SLA) contracts with their clients. SLAs provide pre-established terms and conditions for the scope of MSP work, meaning for a flat, typically monthly fee, MSP customers will receive:

      • 24/7 network monitoring and security
      • System maintenance
      • Software updates, patches
      • Live helpdesk support
      • General IT system administrative management

         

Break / Fix or Managed IT? You Decide. We offer them both.

Ultimately, each business must determine for itself which is right for its operations and its staff. There is no “one-size-fits-all” IT management solution, only organization-specific improvements.

To find out if an Managed IT or a break/fix model is more appropriate for your organization, try the following:

      • Survey employees to get their opinions on current IT security and monitor workloads and capacities.
      • Compare your organization to others of similar size and scope in your industry. Which do they use?
      • Analyze your business’ overall risk tolerance.
      • Weigh how each option could contribute to or detract from strategic company goals.

          Contact us for modern-day IT Solutions

Take the leap in better care of your company’s critical assets with break/fix or managed IT services powered by I-Tek Sistemska Integracija DOOEL. We bring together IT experts and world known best class products/services to provide powerful solutions to companies in our area. We are continually learning, innovating and preparing for the next generation of technological advances, so you can rest easy knowing we’ll manage your systems with the most current solutions available.

To learn more about how I-Tek Sistemska Integracija DOOEL can help your company, schedule your free consultation through our online form or by calling +389 2 2467 302 today.